🚀 50% OFF on setup fee for all our plan before the 31st of September
Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
What is Secret Sauce?
Secret Sauce is an Australian agency that helps restaurants and venues scale by creating branded ordering systems, apps, marketing materials, and dashboards — all designed to save you money and give you more control over your business.
How is Secret Sauce different from delivery platforms like Uber Eats or DoorDash?
Unlike third-party platforms, we don’t charge commission on your sales. Instead, you keep 100% of your order revenue. With Uber Eats or DoorDash, commissions can be 25–35% per order, which adds up quickly. Our system allows you to save that money and reinvest it back into your venue.
Do you provide an app or just a website ordering page?
We can create both. Some venues prefer a branded website ordering page, while others also want a mobile app. Both are branded as your own, not as a third-party platform.
What is Secret Sauce?
Secret Sauce is an Australian agency that helps restaurants and venues scale by creating branded ordering systems, apps, marketing materials, and dashboards — all designed to save you money and give you more control over your business.
How is Secret Sauce different from delivery platforms like Uber Eats or DoorDash?
Unlike third-party platforms, we don’t charge commission on your sales. Instead, you keep 100% of your order revenue. With Uber Eats or DoorDash, commissions can be 25–35% per order, which adds up quickly. Our system allows you to save that money and reinvest it back into your venue.
Do you provide an app or just a website ordering page?
We can create both. Some venues prefer a branded website ordering page, while others also want a mobile app. Both are branded as your own, not as a third-party platform.
What is Secret Sauce?
Secret Sauce is an Australian agency that helps restaurants and venues scale by creating branded ordering systems, apps, marketing materials, and dashboards — all designed to save you money and give you more control over your business.
How is Secret Sauce different from delivery platforms like Uber Eats or DoorDash?
Unlike third-party platforms, we don’t charge commission on your sales. Instead, you keep 100% of your order revenue. With Uber Eats or DoorDash, commissions can be 25–35% per order, which adds up quickly. Our system allows you to save that money and reinvest it back into your venue.
Do you provide an app or just a website ordering page?
We can create both. Some venues prefer a branded website ordering page, while others also want a mobile app. Both are branded as your own, not as a third-party platform.
Zero Commission Delivery & Savings
What does “zero commission delivery” mean?
It means that Secret Sauce doesn’t take a cut from each order you receive. If a customer orders $50 worth of food, you get the full $50 (minus standard payment processing fees from Stripe or your chosen provider).
How much money can I actually save compared to Uber Eats or DoorDash?
Let’s say you do $10,000/month in delivery sales: • On Uber Eats at 30% commission → you pay $3,000 in fees. • With Secret Sauce → you pay $0 in commissions. That’s a direct saving of $36,000 per year that stays in your pocket.
How do delivery drivers get paid if you don’t charge commission?
Deliver with Uber or Door dash top drivers. Keep 100% of your margin, No platforms fee. No 30% cut. We set you up with a branded ordering system and connect it with trusted couriers, so you can ditch the middlemen, without losing convenience.
What does “zero commission delivery” mean?
It means that Secret Sauce doesn’t take a cut from each order you receive. If a customer orders $50 worth of food, you get the full $50 (minus standard payment processing fees from Stripe or your chosen provider).
How much money can I actually save compared to Uber Eats or DoorDash?
Let’s say you do $10,000/month in delivery sales: • On Uber Eats at 30% commission → you pay $3,000 in fees. • With Secret Sauce → you pay $0 in commissions. That’s a direct saving of $36,000 per year that stays in your pocket.
How do delivery drivers get paid if you don’t charge commission?
Deliver with Uber or Door dash top drivers. Keep 100% of your margin, No platforms fee. No 30% cut. We set you up with a branded ordering system and connect it with trusted couriers, so you can ditch the middlemen, without losing convenience.
What does “zero commission delivery” mean?
It means that Secret Sauce doesn’t take a cut from each order you receive. If a customer orders $50 worth of food, you get the full $50 (minus standard payment processing fees from Stripe or your chosen provider).
How much money can I actually save compared to Uber Eats or DoorDash?
Let’s say you do $10,000/month in delivery sales: • On Uber Eats at 30% commission → you pay $3,000 in fees. • With Secret Sauce → you pay $0 in commissions. That’s a direct saving of $36,000 per year that stays in your pocket.
How do delivery drivers get paid if you don’t charge commission?
Deliver with Uber or Door dash top drivers. Keep 100% of your margin, No platforms fee. No 30% cut. We set you up with a branded ordering system and connect it with trusted couriers, so you can ditch the middlemen, without losing convenience.
Ordering System & Dashboard
What does the dashboard include?
The dashboard allows you to: • Manage menus (add/remove items, update prices). • Track orders in real time. • Set staff work times and availability. • Update payment methods. • Analyze sales performance with clear reports.
Can I update my own menu or do I have to contact you?
You have full control of your menu through the dashboard, so you can make instant updates. Our support team is also here if you ever need help.
Can customers pay online through my ordering page?
Yes, you get to set up the payment methods you choose within lots of option. You can accept card payments, Apple Pay, Google Pay, and more.
Can customers order for pickup as well as delivery?
Yes, your ordering system can handle pickup, delivery, and even dine-in QR ordering if you’d like.
What does the dashboard include?
The dashboard allows you to: • Manage menus (add/remove items, update prices). • Track orders in real time. • Set staff work times and availability. • Update payment methods. • Analyze sales performance with clear reports.
Can I update my own menu or do I have to contact you?
You have full control of your menu through the dashboard, so you can make instant updates. Our support team is also here if you ever need help.
Can customers pay online through my ordering page?
Yes, you get to set up the payment methods you choose within lots of option. You can accept card payments, Apple Pay, Google Pay, and more.
Can customers order for pickup as well as delivery?
Yes, your ordering system can handle pickup, delivery, and even dine-in QR ordering if you’d like.
What does the dashboard include?
The dashboard allows you to: • Manage menus (add/remove items, update prices). • Track orders in real time. • Set staff work times and availability. • Update payment methods. • Analyze sales performance with clear reports.
Can I update my own menu or do I have to contact you?
You have full control of your menu through the dashboard, so you can make instant updates. Our support team is also here if you ever need help.
Can customers pay online through my ordering page?
Yes, you get to set up the payment methods you choose within lots of option. You can accept card payments, Apple Pay, Google Pay, and more.
Can customers order for pickup as well as delivery?
Yes, your ordering system can handle pickup, delivery, and even dine-in QR ordering if you’d like.
Branding & Marketing
What branding services do you offer?
We design branded ordering pages, logos, flyers, food boxes, and packaging. Everything looks professional and consistent with your venue’s identity.
Do you create marketing campaigns?
Yes. We can design digital ads, social media content, and printed marketing material to drive more orders directly through your branded system — not through expensive third-party apps.
Will my customers see my restaurant’s branding or yours?
Everything is branded as your venue. Unlike Uber Eats or DoorDash, customers won’t see competing restaurants next to yours.
What branding services do you offer?
We design branded ordering pages, logos, flyers, food boxes, and packaging. Everything looks professional and consistent with your venue’s identity.
Do you create marketing campaigns?
Yes. We can design digital ads, social media content, and printed marketing material to drive more orders directly through your branded system — not through expensive third-party apps.
Will my customers see my restaurant’s branding or yours?
Everything is branded as your venue. Unlike Uber Eats or DoorDash, customers won’t see competing restaurants next to yours.
What branding services do you offer?
We design branded ordering pages, logos, flyers, food boxes, and packaging. Everything looks professional and consistent with your venue’s identity.
Do you create marketing campaigns?
Yes. We can design digital ads, social media content, and printed marketing material to drive more orders directly through your branded system — not through expensive third-party apps.
Will my customers see my restaurant’s branding or yours?
Everything is branded as your venue. Unlike Uber Eats or DoorDash, customers won’t see competing restaurants next to yours.
Setup & Onboarding
How do I get started?
• Step 1: Fill out our onboarding forms. • Step 2: Provide your brand assets, menu, and location details. • Step 3: We build your ordering page/app and set up your dashboard. • Step 4: You start saving on commission and growing your business.
How long does setup take?
Typically 1–2 weeks, depending on how quickly we receive your information.
Do I need technical knowledge to use the system?
Not at all. The dashboard is designed to be simple and user-friendly. We also provide training and ongoing support.
How do I get started?
• Step 1: Fill out our onboarding forms. • Step 2: Provide your brand assets, menu, and location details. • Step 3: We build your ordering page/app and set up your dashboard. • Step 4: You start saving on commission and growing your business.
How long does setup take?
Typically 1–2 weeks, depending on how quickly we receive your information.
Do I need technical knowledge to use the system?
Not at all. The dashboard is designed to be simple and user-friendly. We also provide training and ongoing support.
How do I get started?
• Step 1: Fill out our onboarding forms. • Step 2: Provide your brand assets, menu, and location details. • Step 3: We build your ordering page/app and set up your dashboard. • Step 4: You start saving on commission and growing your business.
How long does setup take?
Typically 1–2 weeks, depending on how quickly we receive your information.
Do I need technical knowledge to use the system?
Not at all. The dashboard is designed to be simple and user-friendly. We also provide training and ongoing support.
Pricing & Payments
Do you charge commission or hidden fees?
No commission. No hidden fees. You only pay for the agreed weekly service plan.
Are there any upfront costs?
Yes, we require a setup fee to cover branding, ordering page/app development, and onboarding. After that, you pay your regular subscription.
How does payment processing work?
Customer payments go directly through the payment systems you added on your dashboard (or your chosen processor) into your bank account. You can manage, update, remove, or add new payment methods as desired anytime.
Do you charge commission or hidden fees?
No commission. No hidden fees. You only pay for the agreed weekly service plan.
Are there any upfront costs?
Yes, we require a setup fee to cover branding, ordering page/app development, and onboarding. After that, you pay your regular subscription.
How does payment processing work?
Customer payments go directly through the payment systems you added on your dashboard (or your chosen processor) into your bank account. You can manage, update, remove, or add new payment methods as desired anytime.
Do you charge commission or hidden fees?
No commission. No hidden fees. You only pay for the agreed weekly service plan.
Are there any upfront costs?
Yes, we require a setup fee to cover branding, ordering page/app development, and onboarding. After that, you pay your regular subscription.
How does payment processing work?
Customer payments go directly through the payment systems you added on your dashboard (or your chosen processor) into your bank account. You can manage, update, remove, or add new payment methods as desired anytime.
Support & Reliability
Do you provide customer support?
Yes, our support team is based in Australia and available to help you with technical or operational questions 24/7.
What happens if the system goes down?
We use secure, reliable hosting with 99.9% uptime. In the rare case of downtime, our team responds immediately to restore services.
Can I cancel at any time?
Yes, you can cancel anytime, you will continue to use the platform till the end of the billing cycle, then the provided services might get suspended.
Do you provide customer support?
Yes, our support team is based in Australia and available to help you with technical or operational questions 24/7.
What happens if the system goes down?
We use secure, reliable hosting with 99.9% uptime. In the rare case of downtime, our team responds immediately to restore services.
Can I cancel at any time?
Yes, you can cancel anytime, you will continue to use the platform till the end of the billing cycle, then the provided services might get suspended.
Do you provide customer support?
Yes, our support team is based in Australia and available to help you with technical or operational questions 24/7.
What happens if the system goes down?
We use secure, reliable hosting with 99.9% uptime. In the rare case of downtime, our team responds immediately to restore services.
Can I cancel at any time?
Yes, you can cancel anytime, you will continue to use the platform till the end of the billing cycle, then the provided services might get suspended.
Extra Value
Do you help with delivery drivers?
We can connect you with third-party driver networks or help you set up your own in-house delivery team.
Will you train my staff?
Yes, we provide onboarding and training for your team so they know how to use the dashboard and manage orders efficiently.
Can I collect customer data for my own marketing?
Yes! This is one of the biggest advantages. With Secret Sauce, you own your customer database, which you can use for remarketing, loyalty programs, and promotions — unlike Uber Eats or DoorDash, where customer details stay with them.
Do you help with delivery drivers?
We can connect you with third-party driver networks or help you set up your own in-house delivery team.
Will you train my staff?
Yes, we provide onboarding and training for your team so they know how to use the dashboard and manage orders efficiently.
Can I collect customer data for my own marketing?
Yes! This is one of the biggest advantages. With Secret Sauce, you own your customer database, which you can use for remarketing, loyalty programs, and promotions — unlike Uber Eats or DoorDash, where customer details stay with them.
Do you help with delivery drivers?
We can connect you with third-party driver networks or help you set up your own in-house delivery team.
Will you train my staff?
Yes, we provide onboarding and training for your team so they know how to use the dashboard and manage orders efficiently.
Can I collect customer data for my own marketing?
Yes! This is one of the biggest advantages. With Secret Sauce, you own your customer database, which you can use for remarketing, loyalty programs, and promotions — unlike Uber Eats or DoorDash, where customer details stay with them.