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Terms & Conditions

These terms and conditions outline the rules and regulations for the use of our website and services

Last updated: 15.09.2025

Last updated: 15.09.2025

These Terms & Conditions (“Terms”) apply to all services provided by Secret Sauce Agency Pty Ltd (“Secret Sauce”, “we”, “us”). By signing up online, paying an invoice, or using our services, you agree to these Terms.

These Terms & Conditions (“Terms”) apply to all services provided by Secret Sauce Agency Pty Ltd (“Secret Sauce”, “we”, “us”). By signing up online, paying an invoice, or using our services, you agree to these Terms.

We’ve kept things clear and fair. If you have questions, please ask, we want to work as partners.

We’ve kept things clear and fair. If you have questions, please ask, we want to work as partners.

1. Definitions

Services means everything Secret Sauce provides, including ordering pages, app development, dashboards, delivery integrations, marketing campaigns, design, websites, branding, and related support.

Services means everything Secret Sauce provides, including ordering pages, app development, dashboards, delivery integrations, marketing campaigns, design, websites, branding, and related support.

Client Materials means content, menus, logos, images, and other materials you provide.

Client Materials means content, menus, logos, images, and other materials you provide.

Deliverables means the outputs we create for you (designs, dashboards, campaigns, ordering pages, reports, etc.).

Deliverables means the outputs we create for you (designs, dashboards, campaigns, ordering pages, reports, etc.).

Customers means your end-users who order from, or interact with, your venue.

Customers means your end-users who order from, or interact with, your venue.

Third-Party Providers means external platforms or services we integrate with (e.g. payment gateways, delivery partners, ad platforms, POS systems).

Third-Party Providers means external platforms or services we integrate with (e.g. payment gateways, delivery partners, ad platforms, POS systems).

2. Our Role

Secret Sauce provides technology platforms, marketing services, and digital tools to enhance your venue’s presence and performance.

Secret Sauce provides technology platforms, marketing services, and digital tools to enhance your venue’s presence and performance.

We do not:

We do not:

  • prepare, sell, or deliver food or beverages;

  • provide or employ delivery drivers;

  • manage your customer relationships;

  • guarantee the performance of any Third-Party Providers.

  • prepare, sell, or deliver food or beverages;

  • provide or employ delivery drivers;

  • manage your customer relationships;

  • guarantee the performance of any Third-Party Providers.

All orders, deliveries, payments, and customer service remain solely your responsibility.

All orders, deliveries, payments, and customer service remain solely your responsibility.

3. Scope of Services

Depending on what you sign up for, our Services may include:

Depending on what you sign up for, our Services may include:

  • Zero Commission Delivery – setup of online ordering and integration with delivery networks. Delivery itself is performed by third-party logistics providers you select. Secret Sauce is not responsible for delivery fulfilment, driver conduct, or disputes with Customers.

  • Review Booster – tools to encourage customer reviews. You are responsible for ensuring any incentives or communications comply with privacy, spam, and consumer laws.

  • Event Marketing – design and execution of campaigns. You remain responsible for compliance with liquor, gaming, and event laws.

  • Design & Web – branding, websites, menus, packaging, and related creative assets.

  • Zero Commission Delivery – setup of online ordering and integration with delivery networks. Delivery itself is performed by third-party logistics providers you select. Secret Sauce is not responsible for delivery fulfilment, driver conduct, or disputes with Customers.

  • Review Booster – tools to encourage customer reviews. You are responsible for ensuring any incentives or communications comply with privacy, spam, and consumer laws.

  • Event Marketing – design and execution of campaigns. You remain responsible for compliance with liquor, gaming, and event laws.

  • Design & Web – branding, websites, menus, packaging, and related creative assets.

4. Your Responsibilities

You agree to:

You agree to:

  • provide and maintain accurate and lawful menus, prices, allergen information, and promotions;

  • supply Client Materials on time and ensure they do not infringe others’ rights;

  • manage customer service, refunds, complaints, and disputes directly with your Customers;

  • maintain required access to Third-Party Providers (e.g. Google Ads, Meta, POS systems);

  • comply with all relevant food safety, liquor, consumer, privacy, and spam laws.

  • provide and maintain accurate and lawful menus, prices, allergen information, and promotions;

  • supply Client Materials on time and ensure they do not infringe others’ rights;

  • manage customer service, refunds, complaints, and disputes directly with your Customers;

  • maintain required access to Third-Party Providers (e.g. Google Ads, Meta, POS systems);

  • comply with all relevant food safety, liquor, consumer, privacy, and spam laws.

Warranties: You warrant that your venue complies with all applicable laws and licensing requirements relating to food preparation, service, alcohol, consumer rights, and delivery.

Warranties: You warrant that your venue complies with all applicable laws and licensing requirements relating to food preparation, service, alcohol, consumer rights, and delivery.

5. Third-Party Providers

Our Services may rely on or integrate with providers such as but not limited to Stripe, Meta, Google, or delivery networks.

Our Services may rely on or integrate with providers such as but not limited to Stripe, Meta, Google, or delivery networks.

  • You are bound by their terms and fees.

  • We make no warranties about their availability, security, or compliance.

  • Any disputes, outages, failed transactions, or delivery issues with Third-Party Providers are outside our responsibility.

  • You are bound by their terms and fees.

  • We make no warranties about their availability, security, or compliance.

  • Any disputes, outages, failed transactions, or delivery issues with Third-Party Providers are outside our responsibility.

For clarity: payments from your Customers are processed directly into your Stripe account. Any disputes are between you and your payment provider or your Customers. Secret Sauce has no responsibility for customer payments.

For clarity: payments from your Customers are processed directly into your Stripe account. Any disputes are between you and your payment provider or your Customers. Secret Sauce has no responsibility for customer payments.

6. Fees & Payments

  • Fees are set out in your proposal, quotation, or online sign-up.

  • Setup fees are due before work starts.

  • Subscription fees begin once your ordering system or platform access is delivered, and are billed monthly.

  • Payment is due within 14 days of invoice. Late payments may result in suspension of services and 5% monthly interest.

  • Third-party advertising or payment processing fees are your responsibility.

  • For subscriptions, you must keep a valid payment method on file.

  • Fees are set out in your proposal, quotation, or online sign-up.

  • Setup fees are due before work starts.

  • Subscription fees begin once your ordering system or platform access is delivered, and are billed monthly.

  • Payment is due within 14 days of invoice. Late payments may result in suspension of services and 5% monthly interest.

  • Third-party advertising or payment processing fees are your responsibility.

  • For subscriptions, you must keep a valid payment method on file.

7. Intellectual Property

  • Deliverables remain our property until paid in full.

  • Once paid:

    • you own branding, logos, and marketing content created specifically for you;

    • you receive a license to use Deliverables for your venue operations.

  • Our proprietary platforms, software, templates, and source files remain our property. Your license to use them ends if our Services end.

  • We may showcase Deliverables in our portfolio or case studies.

  • Client Materials: You grant us a non-exclusive, royalty-free license to use your Client Materials (menus, logos, photos, etc.) solely for the purpose of delivering the Services.

  • Deliverables remain our property until paid in full.

  • Once paid:

    • you own branding, logos, and marketing content created specifically for you;

    • you receive a license to use Deliverables for your venue operations.

  • Our proprietary platforms, software, templates, and source files remain our property. Your license to use them ends if our Services end.

  • We may showcase Deliverables in our portfolio or case studies.

  • Client Materials: You grant us a non-exclusive, royalty-free license to use your Client Materials (menus, logos, photos, etc.) solely for the purpose of delivering the Services.

  • Deliverables remain our property until paid in full.

  • Once paid:

    • you own branding, logos, and marketing content created specifically for you;

    • you receive a license to use Deliverables for your venue operations.

  • Our proprietary platforms, software, templates, and source files remain our property. Your license to use them ends if our Services end.

  • We may showcase Deliverables in our portfolio or case studies.

  • Client Materials: You grant us a non-exclusive, royalty-free license to use your Client Materials (menus, logos, photos, etc.) solely for the purpose of delivering the Services.

8. Data & Privacy

  • Customer data collected through your use of our Services belongs to you.

  • We may access and process this data only to provide the Services.

  • You are responsible for compliance with privacy, spam, and consumer laws in how you handle data.

  • We may use anonymised or aggregated data to improve our Services and insights.

  • Customer data collected through your use of our Services belongs to you.

  • We may access and process this data only to provide the Services.

  • You are responsible for compliance with privacy, spam, and consumer laws in how you handle data.

  • We may use anonymised or aggregated data to improve our Services and insights.

  • Customer data collected through your use of our Services belongs to you.

  • We may access and process this data only to provide the Services.

  • You are responsible for compliance with privacy, spam, and consumer laws in how you handle data.

  • We may use anonymised or aggregated data to improve our Services and insights.

9. Disclaimers

We deliver Services with care and professionalism, but:

We deliver Services with care and professionalism, but:

  • we do not guarantee that platforms will be error-free or uninterrupted;

  • we do not guarantee outcomes such as sales, revenue, reviews, or customer growth;

  • we are not responsible for failures caused by Third-Party Providers;

  • no service level agreement (uptime or response time) is provided.

  • we do not guarantee that platforms will be error-free or uninterrupted;

  • we do not guarantee outcomes such as sales, revenue, reviews, or customer growth;

  • we are not responsible for failures caused by Third-Party Providers;

  • no service level agreement (uptime or response time) is provided.

10. Marketing Services

  • You approve all ad budgets and pay third-party advertising costs directly.

  • We are not responsible if your ad accounts are suspended, restricted, or affected by policy changes.

  • You approve all ad budgets and pay third-party advertising costs directly.

  • We are not responsible if your ad accounts are suspended, restricted, or affected by policy changes.

11. Limitation of Liability

To the extent permitted by law:

To the extent permitted by law:

  • our maximum liability is limited to the total fees you paid us in the last 3 months;

  • we are not liable for indirect losses such as lost profits, goodwill, or opportunities;

  • we are not liable for claims relating to food safety, delivery issues, customer disputes, or third-party service failures.

  • our maximum liability is limited to the total fees you paid us in the last 3 months;

  • we are not liable for indirect losses such as lost profits, goodwill, or opportunities;

  • we are not liable for claims relating to food safety, delivery issues, customer disputes, or third-party service failures.

12. Indemnity

You indemnify and hold Secret Sauce harmless against any claims, damages, or expenses arising from:

You indemnify and hold Secret Sauce harmless against any claims, damages, or expenses arising from:

  • your breach of these Terms;

  • your products, services, or Customer interactions (including food safety, delivery, refunds, or complaints);

  • Client Materials you provide;

  • your use or misuse of our Services.

  • your breach of these Terms;

  • your products, services, or Customer interactions (including food safety, delivery, refunds, or complaints);

  • Client Materials you provide;

  • your use or misuse of our Services.

13. Refunds & Cancellations

  • Refunds are only provided as required under Australian Consumer Law.

  • Deposits are non-refundable once work has started.

  • If you cancel a project, you must pay for all work completed up to the date of cancellation.

  • Subscription fees are non-refundable once paid, even if cancelled early.

  • Refunds are only provided as required under Australian Consumer Law.

  • Deposits are non-refundable once work has started.

  • If you cancel a project, you must pay for all work completed up to the date of cancellation.

  • Subscription fees are non-refundable once paid, even if cancelled early.

14. Service Availability & Maintenance

We may temporarily suspend or limit access to our Services for maintenance, updates, or security reasons. We will aim to minimise disruption but provide no guarantees of advance notice or downtime limits.

We may temporarily suspend or limit access to our Services for maintenance, updates, or security reasons. We will aim to minimise disruption but provide no guarantees of advance notice or downtime limits.

15. Force Majeure

We are not responsible for delays or failures outside our control, including power outages, server issues, natural disasters, strikes, or pandemics.

We are not responsible for delays or failures outside our control, including power outages, server issues, natural disasters, strikes, or pandemics.

16. Termination & Suspension

Either party may terminate with 14 days’ written notice if the other:

Either party may terminate with 14 days’ written notice if the other:

  • breaches these Terms and does not fix it within 7 days, or

  • becomes insolvent.

  • breaches these Terms and does not fix it within 7 days, or

  • becomes insolvent.

We may suspend or terminate immediately if you:

We may suspend or terminate immediately if you:

  • fail to maintain a valid payment method;

  • use our Services unlawfully or harmfully;

  • provide materials that breach third-party rights or laws;

  • use the Services for prohibited purposes (e.g. sale of illegal products, alcohol to minors);

  • create reputational risk for Secret Sauce.

  • fail to maintain a valid payment method;

  • use our Services unlawfully or harmfully;

  • provide materials that breach third-party rights or laws;

  • use the Services for prohibited purposes (e.g. sale of illegal products, alcohol to minors);

  • create reputational risk for Secret Sauce.

When terminated, all outstanding invoices become due, and we may disable access to hosted Services.

When terminated, all outstanding invoices become due, and we may disable access to hosted Services.

17. Changes to These Terms

We may update these Terms from time to time. Significant changes will be notified. Continued use of our Services means you accept the updated Terms.

We may update these Terms from time to time. Significant changes will be notified. Continued use of our Services means you accept the updated Terms.

18. Assignment & Entire Agreement

  • We may assign or transfer our rights and obligations under these Terms as part of a merger, acquisition, or restructure.

  • You may not assign these Terms without our written consent.

  • These Terms form the entire agreement between us and override any prior proposals, communications, or understandings.

  • We may assign or transfer our rights and obligations under these Terms as part of a merger, acquisition, or restructure.

  • You may not assign these Terms without our written consent.

  • These Terms form the entire agreement between us and override any prior proposals, communications, or understandings.

19. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Disputes will be handled exclusively in the courts of New South Wales.

These Terms are governed by the laws of New South Wales, Australia. Disputes will be handled exclusively in the courts of New South Wales.